DVD-ROM and USB Ordering, Cancellation and Returns Information

This page contains all the information you should need for ordering DVD-ROMs and USBs.

Account Creation

This website requires you to create an account before or during the checkout process.
You will be able to log into your account to track your order progress. The account also allows you to make further orders quicker.

Payment Methods

You can order and pay online by PayPal or by credit or debit card via Stripe. Cards accepted are Visa, MasterCard, American Express, JCB, Discover, and Diners Club.
When you pay via PayPal or Stripe we only receive payment notifications. We can never see your full card details or other payment information.

Delivery Cost

DVD-ROMs and USBs are delivered FREE to anywhere in the world.

Delivery Time

Most orders are dispatched within two working days of payment clearing.
However we ask customers to allow up to one week for dispatch in the event that any items are temporarily out of stock or we are temporarily unavailable.
If we are unable to dispatch within this period we will contact you.
Any expected delays due to holidays or other reasons will be announced on the website home page.
Orders are sent by post (air mail for overseas) and may be subject to postal and Customs delays which are beyond our control.
Orders are normally collected from us by Royal Mail the following working day after the day you receive the dispatch email.

Delivery Methods

UK orders are sent by Royal Mail Tracked 48. Larger value orders and orders in the last week before Christmas may be sent by Royal Mail Tracked 24 other next day tracked service.
Orders to addresses outside the UK are sent by regular air mail. Higher value orders may be sent using a tracked service.
Any orders that are returned undeliverable will be refunded, minus postage, packing and any other costs incurred, and cancelled.

Customs Charges

All packages posted to countries outside the UK will have a customs declaration label attached, showing the value of just the carrier medium (the blank DVD-R disks or USB flash drive). This is in accordance with World Customs Organization Decision 4.1, and will be less than your purchase price (under £20 total).
Due to Brexit this also applies to orders posted to EU countries that will be delivered from 1st January 2021 onwards.
Any customs, duty or VAT charges and any handling fees you may be charged are your responsibility and cannot be refunded. Please check the amounts and thresholds in your country for deliveries from the UK before ordering, however as the declared value will be under £20 total this should be below the threshold in most countries.
If the package is returned due to non-payment of these fees we will refund the goods price only less postage costs and any fees we are charged for the return, and will regard the order as cancelled.

Order Tracking

When you have placed your order you will be given the order reference number. An order confirmation will also be sent to you by email.
To track your order please log into your account and click "Order History". The order status will be displayed.
When your goods are dispatched you will receive an email detailing the items dispatched, the carrier used and their tracking reference if applicable.

Cancellation

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
DVD-ROMs and USBs may only be returned for refund under these cancellation rights if they are still sealed. By breaking the seal you are giving your express consent to withdraw from these cancellation rights.
To exercise the right to cancel, you must inform us (Paul Stenning, UK Vintage Radio and Television Service Data, Unit 1 Haywood Lodge Farm, Hereford, Herefordshire, HR2 9RU, UK, support@service-data.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, email, or through this web site). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you cancel this contract, we will reimburse to you all payments received from you. We will make the reimbursement without undue delay, and not later than
1. 14 days after the day we receive back from you any goods supplied, or
2. (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
3. if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

DVD-ROM Returns and Exchanges

If you wish to cancel the contract and return the goods for refund in new sealed condition please refer to the Cancellation section above.
Faulty DVD-ROMs may be returned for exchange for the same title only.
If the product is faulty on arrival or fails within one month of dispatch we will refund your return postage.
Products which fail between one month and one year from dispatch will be exchanged but your return postage will not be refunded.
DVDs which fail after one year from dispatch will be exchanged at a cost of £5 for the first disk plus £2 per additional disk (sent at the same time). Please contact us to arrange this.
Please enclose proof of purchase or your contact details with your return to allow us to find your order in our systems. If your contact details have changed since ordering please also supply the details at the time of ordering.
If you did not purchase from this website you will need to contact the original seller as we will not be able to help.

USB Returns and Exchanges

If you wish to cancel the contract and return the goods for refund in new sealed condition please refer to the Cancellation section above.
Faulty USBs may be returned for exchange for the same title only.
If the product is faulty on arrival or fails within one month of dispatch we will refund your return postage.
Products which fail between one month and one year from dispatch will be exchanged but your return postage will not be refunded.
USBs which fail after one year from dispatch will be exchanged at a cost of £10 each. Please contact us to arrange this.
Deletion of files from USBs (regardless of whether caused by human error or a system problem) is not covered by this warranty. However if the USB is not physically faulty we will wipe and reload it at a cost of £5. Please contact us to arrange this.
Please enclose proof of purchase or your contact details with your return to allow us to find your order in our systems. If your contact details have changed since ordering please also supply the details at the time of ordering.
If you did not purchase from this website you will need to contact the original seller as we will not be able to help.

Complaints

If anything is not right, please email support@service-data.com. We will aim to resolve the matter to your complete satisfaction.

Privacy

We will not make unsolicited contact with you, nor will we pass on customer information to anyone else.
We only use the personal information you provide for processing your current order. We will never use your email address or any other information for any other purpose.
When you complete your order you can choose to receive our occasional email newsletters (the default is not to receive them). You can easily remove yourself from this list at any time.

DVD-ROM Use and Resale Conditions

You may not make copies of the DVD-ROMs or any of the data on them for use by anyone else, nor may you lend them to anyone else. You have purchased a licence for your own personal use only.
You may not make the data in whole or in part available for download from any website or via any other online method or system.
You are encouraged to make up to three backup or working copies of the DVD-ROMs for your convenience and to protect your investment.
When offering original DVD-ROMs for resale you MUST state the correct title of the DVD-ROMs and must include a link to this website in your description so that potential customers can see exactly what they are purchasing and make price comparisons with the price of new products. You may not sell your DVD-ROMs for a higher price than the price on this website at the time of sale.
If reselling DVD-ROMs you must permanently delete all backup copies, working copies and any other copies of the data from your systems and devices.

USB Use and Resale Conditions

You may not make copies of the USBs or any of the data on them for use by anyone else, nor may you lend them to anyone else. You have purchased a licence for your own personal use only.
You may not make the data in whole or in part available for download from any website or via any other online method or system.
You are encouraged to make up to three backup or working copies of the USBs for your convenience and to protect your investment.
USBs may not be resold under any circumstances.

Contact Details

Email: support@service-data.com.
Post: Paul Stenning, UK Vintage Radio and Television Service Data, Unit 1 Haywood Lodge Farm, Hereford, Herefordshire, HR2 9RU, UK.

Legal

UK Vintage Radio and Television Service Data is a trading name of Paul Stenning.
Brand and model names used on this website are for identification only and may be subject to copyright, trademark, or other intellectual property rights in favour of third parties. UK Vintage Radio and Television Service Data acknowledges those rights.
Product images are for illustration purposes only. The appearance of the actual product may vary.
The content of this website will be updated from time to time and changes will be made to the range of products available for purchase. Your purchase of any product will be subject to availability of stock.
The laws of England and Wales will govern your use of this Web site.
If any provision of this document is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of this document and the remainder of the provision in question shall not be affected thereby.
In all cases our maximum liability to you is the full purchase price you paid for the goods.
Nothing in this document affects your statuary rights as a consumer.

Last updated 21st April 2024.