The information below is based on the Vintage Radio Service Data DVD-ROM but also applies to the Valve Data CD-ROM unless otherwise stated. Some aspects such as filenames may vary.
Any computer with a DVD-ROM drive and Adobe Reader version 5 or later (or an alternative PDF viewer) installed. For printing data a printer must be available and configured in the operating system. Basic information for common operating systems is given below.
The work-around is to disable Protected Mode in Adobe Reader. Go to "Edit" - "Preferences" - "Security (Enhanced)" and untick "Enable Protected Mode at startup". You will then need to close and reopen Adobe Reader, and it should then work fine.
Alternatively try one of the alternative PDF Viewers listed below, which will operate correctly without changing security settings.
Insert the DVD-ROM and wait for the AutoPlay dialogue to appear. If you have Adobe Reader installed, click "Run index.pdf" and read this file for further information. If you do not have Adobe Reader installed, click "Open folder to view files", then double-click the "adobe" folder and read the "readme.txt" file.
Insert the DVD-ROM. If you have Adobe Reader installed the "index.pdf" file should open automatically. Read this file for further information. If you do not have Adobe Reader installed Windows may ask what to open the file with. Cancel this, double-click "My Computer", double-click the DVD-ROM drive, then double-click the "adobe" folder and read the "readme.txt" file.
Insert the DVD-ROM and wait for the icon to appear on the desktop. If you have Adobe Reader installed, start it and open "index.pdf" on the DVD-ROM. Read this file for further information. If you do not have Adobe Reader installed, double-click the DVD-ROM then double-click the "adobe" folder and read the "readme.txt" file.
Insert the DVD-ROM and wait for the icon to appear on the desktop and the file browser to open. If you have Adobe Reader installed, right-click "index.pdf" and choose "Open With Adobe Reader". Read this file for further information. If you do not have Adobe Reader installed, check the package installer for your distro and install it from there if available. If it is not available there, double-click the DVD-ROM then double-click the "adobe" folder and read the "readme.txt" file.
Insert the DVD-ROM and wait for the Unmounted Media dialogue to appear. Click "Open in New Window". Follow the instructions for the Gnome Desktop above, from the second sentence onwards.
For improved performance and convenience we recommend that the contents of the DVD-ROM (apart from the "adobe" folder) be copied to the hard disk of your computer or to a file server on your network. Refer to your operating system instructions if you need assistance with this.
You may make up to three backup or working copies of this DVD-ROM for your convenience and to protect your investment. We strongly recommend that you do create these backups.
If you have problems accessing the information on your DVD-ROM or CD-ROM, please first try it on a different computer to rule out any problems with your drive or system. Once you have confirmed that it is definitely faulty you may take advantage of our Lifetime Warranty.
If the DVD-ROM or CD-ROM is less than a year old, you have proof of purchase (or approximate date if ordered online), and the fault is not due to poor handling or storage, there is no charge for this. You just pay for the postage to send it back to me, and I pay for the return postage.
If the problem is caused by misuse or improper storage conditions, if you have had the DVD-ROM or CD-ROM for over a year or have lost the receipt/invoice, I charge a handling fee to cover the media and postage costs. Payment may be made by UK cheque or postal order payable to Paul Stenning. Alternatively you may pay online by PayPal to firstname.lastname@example.org then state the PayPal reference number in a letter with the DVD-ROM or CD-ROM. The handling fee is £3.00 for a single disc plus an extra £1.00 for each additional disc.
Please send your defective discs to the address on the Contact Details page. You only need to send the discs themselves, not the cases etc. Because you will be sent a replacement, it doesn't matter if the discs you are returning get further damaged in the post. We do not test returned disks, we just destroy them and send replacements.