Instant Downloads Ordering Information

This page contains all the information you should need for ordering service data Instant Downloads.

Account Creation

This website requires you to create an account before or during the checkout process.
You will be able to log into your account to track your order progress and download your data. The account also allows you to make further orders more quickly.

You can order and pay online by PayPal.
PayPal accept various credit and debit cards depending on your location.
PayPal also accept bank transfers, which they call eCheques. Note that eCheques take up to one week to clear through PayPal.
If you are in the UK you can order online and pay by post using cheque or postal order. Payment information will be given when you complete checkout. This option is only available for UK customers. Please allow up to two weeks for cheque clearance.

Instant Downloads are delivered electronically as PDF files which you download from this website.
Download links will be provided in your order history and by email when your payment has cleared.
The download links will be valid for seven days and a for maximum of five downloads or attempted downloads.
If you have problems with the download system please email Customer Services.
No physical products will be shipped.

When you have placed your order you will be given the order reference number. An order confirmation will also be sent to you by email.
To track your order please log into your account and click "Order History". The order status will be displayed and download links will be provided once payment has cleared.
When your data is available for download you will receive an email containing the download links.

If you pay using PayPal with funds in your account or a credit or debit card, and your payment is successful, you will be able to download your data immediately.
If you pay using PayPal with bank funds (eCheque) or if you pay by cheque or postal order, you will be able to download your data once your payment has been confirmed as cleared. Note that PayPal eCheques take up to one week to process. For cheques sent by post please allow up to two weeks for clearance.

If the file you dlwnload is unreadable please try to download it again, perhaps from a different computer or internet connection. You have five download attempts available over a period of seven days.
If the data does not match your equipment and you have ordered for the correct brand and model number, please contact Customer Services. Please compare the actual chassis layout and circuit diagram first though, as some service data also covers other models not shown in their titles.
Refunds will ONLY be offered if the data does not match your equipment and we are unable to provide suitable data, or if the file is corrupted and we are unable to deliver an uncorrupted version by email.

If anything is not right, please email support@service-data.com. We will aim to resolve the matter to your complete satisfaction.
If you are still not happy, please contact Paul Stenning by direct email to paul@service-data.com. Please do not contact Paul until you have given our customer services team the opportunity to help you.

We will not make unsolicited contact with you, nor will we pass on customer information to anyone else.
We only use the personal information you provide for processing your current order. We will never use your email address or any other information for any other purpose.
When you complete your order you can choose to receive our occasional email newsletters (the default is not to receive them). You can easily remove yourself from this list at any time.

You may not make copies of the data for use by anyone else, unless the person is repairing your equipment for you. You have purchased the data for your own personal use only.
You may make up to three backup or working copies of the data for your convenience and to protect your investment.
You may not sell or resell the data to anyone else, whether in electronic or printed form.

Email (sales): sales@service-data.com.
Email (customer services): support@service-data.com.
Email (complaints): paul@service-data.com.
Post: Vintage Radio Service Data, S&P Technology, PO Box 15, Hereford, HR4 9WX, UK.

Vintage Radio Service Data is a trading title of S&P Technology.
Brand and model names used on this website are for indentification only and may be subject to copyright, trademark, or other intellectual property rights in favour of third parties. Vintage Radio Service Data acknowledges those rights.
Product images are for illustration purposes only.
The content of this website will be updated from time to time and changes will be made to the range of products available for purchase. Your purchase of any product will be subject to availability of stock.
The laws of England and Wales will govern your use of this Web site.
If any provision of this document is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of this document and the remainder of the provision in question shall not be affected thereby.
In all cases our maximum liability to you is the full purchase price you paid for the goods.
Nothing in this document affects your statuary rights as a consumer.